How to Cancel a Chipotle Order

Chipotle Mexican Grill is a popular fast-casual restaurant chain known for its delicious burritos, bowls, and tacos. However, there may be instances where you need to cancel your Chipotle order for various reasons. Whether you’ve changed your mind, encountered an issue, or simply made a mistake, canceling your order can be a hassle-free process if you follow the right steps. In this comprehensive guide, we will walk you through the process of canceling a Chipotle order step-by-step.

How to Cancel a Chipotle Order

Canceling a Chipotle order is a straightforward process that can be completed in a few simple steps. Here’s what you need to do:

  1. Visit the Chipotle Website or App
    To begin the cancellation process, open your preferred web browser or launch the Chipotle mobile app. Visit the official Chipotle website or open the app on your smartphone.
  2. Sign In to Your Account
    If you already have a Chipotle account, sign in using your login credentials. If you don’t have an account, create one by providing the required information.
  3. Locate Your Order
    Once you’re signed in, navigate to the “Orders” or “Order History” section of the website or app. Find the specific order that you wish to cancel.
  4. Initiate the Cancellation
    Click or tap on the order you want to cancel, and look for the “Cancel Order” or a similar option. Select it to initiate the cancellation process.
  5. Confirm the Cancellation
    A confirmation prompt will appear on your screen, asking you to confirm the cancellation. Read the details carefully, ensuring that you are canceling the correct order, and click or tap “Confirm” to finalize the cancellation.
  6. Await Confirmation
    After confirming the cancellation, you should receive a notification or email confirming that your Chipotle order has been canceled. Keep an eye out for this confirmation to ensure the cancellation is successful.

It’s important to note that the ability to cancel an order may depend on various factors, including the order status and the time elapsed since the order was placed. If you encounter any issues or need further assistance, it’s recommended to reach out to Chipotle’s customer support for guidance.

Frequently Asked Questions (FAQs)

Can I cancel a Chipotle order after it has been prepared?

Yes, it is possible to cancel a Chipotle order after it has been prepared. However, you may not be eligible for a refund in such cases. It’s best to contact Chipotle customer support as soon as possible to discuss your options.

Can I cancel a Chipotle order for delivery?

Yes, you can cancel a Chipotle order for delivery. Follow the same cancellation process outlined above, whether you placed the order for pickup or delivery.

What should I do if I accidentally canceled my Chipotle order?

If you accidentally canceled your Chipotle order, don’t worry. Reach out to Chipotle customer support immediately and explain the situation. They will assist you in resolving the issue and ensuring your order is placed successfully.

Will I receive a refund if I cancel my Chipotle order?

If you cancel your Chipotle order before it has been prepared, you are likely to receive a refund. However, if the order has already been prepared or is in transit, you may not be eligible for a refund. It’s recommended to contact Chipotle’s customer support for further clarification.

Can I cancel a Chipotle order through phone or email?

While canceling a Chipotle order through phone or email is not the standard process, it’s advisable to reach out to their customer support for assistance. They will guide you through the cancellation process and provide any necessary support.

Is there a time limit for canceling a Chipotle order?

Chipotle’s cancellation policy may vary, and there may be a time limit for canceling an order. It’s best to cancel the order as soon as possible after placing it to maximize the chances of a successful cancellation. Contact Chipotle customer support for specific details regarding their cancellation policy.


Canceling a Chipotle order is a simple process that can be done through their website or mobile app. By following the step-by-step guide outlined above, you can easily cancel your order and receive the necessary confirmation. Remember to be mindful of the time elapsed since placing the order and to reach out to Chipotle customer support if you encounter any issues.

Next time you find yourself in a situation where canceling a Chipotle order is necessary, you can navigate through the process confidently. Enjoy the convenience of canceling your order hassle-free and savor the delicious flavors of Chipotle on another occasion.