How to Cancel a Depop Order

Depop has become a popular online marketplace for buying and selling unique and trendy items. Sometimes, situations may arise where you need to cancel an order for various reasons. Whether you made a mistake while purchasing or simply changed your mind, canceling a Depop order can be a straightforward process if you know the right steps to follow.

In this comprehensive guide, we will walk you through the entire process of canceling a Depop order step by step. We’ll cover everything from initiating the cancellation to getting a refund and handling potential issues that might arise along the way. So, if you find yourself in a situation where you need to cancel a Depop order, don’t fret! We’ve got you covered.

How to Cancel a Depop Order:

1. Access Your Depop Account:

To begin the process of canceling your Depop order, the first step is to access your Depop account. Open the Depop app or go to the Depop website and log in using your credentials.

2. Locate the Order:

Once you are logged in, navigate to the “Orders” section in your account. Here, you’ll find a list of all your recent orders. Locate the specific order that you wish to cancel.

3. Check Cancellation Eligibility:

Before proceeding further, it’s essential to check if your order is eligible for cancellation. Depop allows cancellations within a certain timeframe from the purchase. If your order is beyond this period or has already been shipped, cancellation may not be possible.

4. Click on “Cancel Order”:

If your order is still eligible for cancellation, click on the “Cancel Order” button next to the specific order you want to cancel. Depop will prompt you to confirm the cancellation to proceed.

5. Provide a Reason:

Depop may ask you to provide a reason for canceling the order. Choose the appropriate reason from the drop-down menu or provide a brief explanation if necessary.

6. Confirm Cancellation:

After providing the reason, review the details once again and confirm the cancellation. Depop will notify the seller about the cancellation request.

7. Communicate with the Seller:

While Depop notifies the seller about the cancellation, it’s good practice to directly communicate with them regarding the cancellation. This ensures that the seller is aware of the situation, and it helps to maintain a positive seller-buyer relationship.

8. Monitor Refund Process:

Once the seller approves the cancellation, Depop will process the refund to your original payment method. The refund may take a few business days to reflect in your account, depending on your payment provider.

9. Review Refund Status:

Monitor the refund status in your Depop account to ensure it is successfully processed. In case of any delays or issues, you can reach out to Depop’s customer support for assistance.

FAQs (Frequently Asked Questions):

Can I cancel a Depop order after it has been shipped?

In most cases, once an order has been shipped, you cannot cancel it. However, you can still communicate with the seller to see if they are willing to accept a return once the item arrives.

Will I get a full refund upon canceling my order?

The refund amount depends on the seller’s cancellation policy and the condition of the item. If the seller approves the cancellation and the item is in its original condition, you should receive a full refund.

What should I do if the seller does not respond to my cancellation request?

If the seller does not respond to your cancellation request within a reasonable time, you can contact Depop’s customer support for assistance. They will help mediate the situation and ensure a resolution.

Can I cancel a Depop order if I changed my mind about the purchase?

Yes, you can cancel a Depop order if you changed your mind. However, remember to do so within the eligible cancellation period and communicate with the seller promptly.

How do I avoid the need to cancel a Depop order?

To avoid the need for cancellations, double-check the item’s details, read the description thoroughly, and ask the seller any questions before making the purchase.

Can I cancel a Depop order on the mobile app?

Yes, you can cancel a Depop order both on the website and the mobile app. The process remains the same in both cases.


Canceling a Depop order doesn’t have to be a daunting task. By following the outlined steps, communicating effectively with the seller, and being mindful of the cancellation eligibility window, you can easily cancel your order on Depop and receive a refund.

Remember, it’s crucial to act promptly and respectfully when requesting a cancellation to maintain a positive relationship with the seller. By doing so, you ensure a smooth and satisfactory experience on Depop, whether you’re buying or selling unique and trendy items.

So, the next time you find yourself in a situation where you need to cancel a Depop order, refer back to this comprehensive guide to navigate the process effortlessly.