How to Cancel a Newegg Order

Welcome to our comprehensive guide on how to cancel a Newegg order. Sometimes, due to various reasons, you may need to cancel an order you’ve placed on Newegg. Whether it’s a change of mind, finding a better deal elsewhere, or an unexpected financial situation, we understand that things can happen. In this guide, we’ll walk you through the process of canceling a Newegg order smoothly and efficiently. From finding your order details to initiating the cancellation and understanding the refund process, we’ve got you covered.

How to Cancel a Newegg Order

Finding Your Order Details

Before you proceed with canceling your Newegg order, you’ll need to locate the order details. Follow these simple steps to find the necessary information:

  1. Log in to your Newegg account. If you don’t have an account, create one using your registered email address and password.
  2. Once logged in, click on “My Account” in the top-right corner of the page.
  3. Under the “My Account” dropdown menu, select “Order History.”
  4. Locate the specific order you wish to cancel from the list. Click on the order number to view the details.

Initiating the Cancellation

Once you have your order details, follow these steps to initiate the cancellation:

  1. On the order details page, look for the “Cancel Items” button. Click on it to proceed.
  2. Newegg will prompt you to provide a reason for the cancellation. Choose the appropriate reason from the dropdown menu.
  3. After selecting the reason, click on the “Submit” button to finalize the cancellation request.
  4. You will receive a confirmation email from Newegg acknowledging your cancellation request.

Eligibility for Cancellation

While Newegg strives to accommodate all cancellation requests, there are certain situations where cancellations might not be possible:

  • Shipped Orders: If your order has already been shipped, it cannot be canceled. However, you can initiate a return or replacement once you receive the item.
  • Third-Party Sellers: If your order is fulfilled by a third-party seller, the cancellation process may vary. In such cases, you may need to contact the seller directly.

Understanding the Refund Process

After successfully canceling your Newegg order, the refund process will begin. The timeline and method of refund depend on your payment method and the order’s status. Here’s what you need to know:

  1. Credit/Debit Card: If you paid for the order using a credit or debit card, the refund will be credited back to the original payment method. It may take 5-7 business days for the refund to reflect in your account.
  2. PayPal: For PayPal payments, the refund will be processed back to your PayPal account immediately after the cancellation is confirmed. The funds will be available in your PayPal balance or the linked bank account.
  3. Newegg Gift Card: If you used a Newegg gift card for the purchase, the refunded amount will be credited back to the gift card balance.
  4. Combination of Payment Methods: In cases where you used multiple payment methods, Newegg will refund each method proportionally based on the original payment amounts.

Expert Tips for a Smooth Cancellation

To ensure a seamless cancellation process, consider the following expert tips:

  1. Act Quickly: If you decide to cancel your order, do so as soon as possible. The faster you act, the better the chances of canceling before the order is processed.
  2. Contact Customer Support: If you encounter any issues during the cancellation process or have specific questions, don’t hesitate to reach out to Newegg’s customer support. They are there to assist you.
  3. Double-Check the Details: Before confirming the cancellation, review the order details to ensure you are canceling the correct item.
  4. Monitor Your Account: Keep an eye on your Newegg account and email for updates on the cancellation and refund process.


Q: Can I cancel a Newegg order if it’s already shipped?

A: Unfortunately, once an order is shipped, it cannot be canceled. However, you can return the item once you receive it.

Q: How long does it take to get a refund after canceling an order?

A: Refunds for canceled orders typically take 5-7 business days to reflect in your account, depending on the payment method used.

Q: Can I cancel an order fulfilled by a third-party seller?

A: Yes, but the cancellation process may differ for orders fulfilled by third-party sellers. In such cases, it’s best to contact the seller directly.

Q: What if I paid with a combination of gift card and credit card?

A: Newegg will refund each payment method proportionally based on the original payment amounts.

Q: Can I cancel a Newegg order without an account?

A: No, you need to have a registered Newegg account to cancel an order.

Q: Can I modify an order instead of canceling it?

A: Unfortunately, Newegg does not support order modifications once the order is placed. You will need to cancel the existing order and place a new one.


In conclusion, canceling a Newegg order is a straightforward process if you follow the steps outlined in this guide. Remember to act quickly, double-check the details, and contact customer support if needed. In the event that your order is already shipped, you can initiate a return or replacement once you receive the item. With this comprehensive guide, you can now confidently navigate the process of canceling a Newegg order and receive your refund in a timely manner.