How to Cancel a Order on Shein

Are you wondering how to cancel an order on Shein? Sometimes, unexpected changes or circumstances may lead you to reconsider your purchase. Fortunately, canceling an order on Shein is a straightforward process that can be completed with just a few clicks. In this guide, we’ll walk you through the steps to cancel your order on Shein, ensuring a seamless and hassle-free experience.

How to Cancel an Order on Shein

If you find yourself in a situation where you need to cancel an order on Shein, don’t worry – it’s a simple process. Follow these easy steps to cancel your order and get a refund:

  1. Log in to Your Shein Account: Start by logging in to your Shein account. Navigate to the Shein website and enter your credentials.
  2. Access Your Order History: Once you’re logged in, go to your account settings or dashboard. Look for the “Order History” or “My Orders” section.
  3. Select the Order to Cancel: Find the specific order that you want to cancel from the list in your order history.
  4. Initiate the Cancellation: Click on the order you wish to cancel. Look for the “Cancel” or “Request Cancellation” option. Clicking on this will initiate the cancellation process.
  5. Choose Cancellation Reason: Shein may ask you to provide a reason for canceling the order. Select the appropriate reason from the provided options.
  6. Confirm Cancellation: After selecting the reason, confirm your cancellation request. Review the details and ensure that the correct order is being canceled.
  7. Receive Cancellation Confirmation: Once the cancellation is successfully processed, you should receive a confirmation email from Shein. This email will contain information about your canceled order and the refund process.
  8. Refund Process: The refund for your canceled order will be processed according to Shein’s refund policy. The amount will be refunded to your original payment method.

It’s important to note that Shein’s cancellation and refund policies may vary depending on factors such as the payment method used and the stage of order processing. Make sure to review the specific terms and conditions on the Shein website or contact their customer support for more information.

FAQs about Canceling Orders on Shein

How long do I have to cancel an order on Shein?

Shein typically allows cancellations within a certain window after the order is placed. This window can vary, so it’s best to cancel as soon as you decide you no longer want the item.

Can I cancel an order on Shein after it has been shipped?

In most cases, you won’t be able to cancel an order on Shein after it has been shipped. It’s advisable to initiate the cancellation process before the order reaches the shipping stage.

Will I be charged a cancellation fee?

Shein usually does not charge a cancellation fee. However, it’s recommended to review their cancellation policy for any potential charges or fees.

How will I receive my refund after canceling an order?

Refunds for canceled orders are typically issued to the original payment method used during the purchase. The refund processing time may vary based on the payment provider and method.

What should I do if I accidentally cancel the wrong order?

If you accidentally cancel the wrong order, reach out to Shein’s customer support immediately for assistance. They may be able to help you rectify the situation.

Is there a limit to how many orders I can cancel?

Shein may have certain limitations on the number of orders you can cancel within a specific timeframe. Check their cancellation policy or contact customer support for more information.


Canceling an order on Shein is a straightforward process that can be completed within a few simple steps. Whether you’ve had a change of heart, unexpected circumstances, or simply made a mistake, Shein’s user-friendly cancellation process ensures that you can easily cancel your order and receive a refund. Remember to initiate the cancellation as soon as possible, preferably before the item enters the shipping stage, to ensure a smooth process. If you ever find yourself in need of canceling an order on Shein, refer back to this guide for a hassle-free experience.