How to Cancel a Pre Order on Ps5

If you are a gaming enthusiast eagerly waiting for the release of the latest PlayStation 5 (PS5) game, you might have placed a pre-order to secure your copy. However, circumstances may change, and you might find yourself needing to cancel your pre-order. Fear not! In this article, we will walk you through the process of canceling a pre-order on PS5 step-by-step. Whether you pre-ordered from the PlayStation Store or a third-party retailer, we’ve got you covered. So, without further ado, let’s dive into the details of how to cancel a pre-order on PS5.

How to Cancel a Pre Order on Ps5

1. Check the Retailer’s Pre-Order Policy:

The first step is to review the pre-order cancellation policy of the retailer from which you made the purchase. Every retailer might have different terms and conditions regarding cancellations, such as deadlines and refund processes. It’s essential to be aware of these policies to understand your eligibility for cancellation.

2. Log in to Your Account:

To cancel your PS5 pre-order, log in to the account you used to place the pre-order. This account could be your PlayStation Network (PSN) account if you ordered directly from the PlayStation Store or the retailer’s account if you pre-ordered through their website.

3. Navigate to Order History:

Once you are logged in, find the “Order History” or “Pre-Order” section on the website. In most cases, this information is easily accessible from your account dashboard. Look for the specific pre-order you want to cancel.

4. Select the Pre-Order to Cancel:

In the order history, locate the PS5 pre-order you wish to cancel and click on it to access the order details.

5. Click on “Cancel Order”:

Within the order details, you should find an option to “Cancel Order” or “Request Cancellation.” Click on this option to initiate the cancellation process.

6. Follow the Cancellation Process:

Now, you might be asked to provide a reason for the cancellation or any additional information required by the retailer. Follow the on-screen instructions carefully to complete the cancellation process.

7. Confirm the Cancellation:

After submitting the cancellation request, you might receive a confirmation email. Double-check the email to ensure that the cancellation was successful. Keep this email for your records.

8. Monitor Your Refund:

If you paid for the pre-order upfront, the retailer will process the refund to your original payment method. The refund process may take several business days, depending on the retailer’s policies and your financial institution.

9. Reach Out to Customer Support (If Needed):

If you encounter any issues during the cancellation process or have specific questions, don’t hesitate to contact customer support. They will assist you in resolving any concerns or uncertainties.

10. Learn from the Experience:

If you have canceled a pre-order, it’s essential to reflect on the reasons that led you to do so. This can help you make better decisions in the future and ensure a smoother pre-order process for upcoming PS5 games.

Frequently Asked Questions (FAQs):

How long does it take to process the pre-order cancellation?

The time it takes to process a pre-order cancellation varies among retailers. Typically, it can take anywhere from a few days to a couple of weeks for the refund to reflect in your account.

Can I cancel a PS5 pre-order after the release date?

Yes, you can usually cancel a PS5 pre-order after the release date, but the retailer’s policies might differ. Some retailers might treat post-release cancellations as returns, subject to additional terms.

Will I get a full refund if I cancel my pre-order?

In most cases, you should receive a full refund when you cancel a pre-order. However, be mindful of any non-refundable deposits or fees that may apply, depending on the retailer’s policy.

Can I cancel my PS5 pre-order if I used a gift card for payment?

Yes, you can cancel your PS5 pre-order even if you used a gift card for payment. The refund will be credited back to the original gift card.

What if I change my mind after canceling the pre-order?

If you change your mind after canceling the pre-order, you might not be able to reverse the cancellation. In such cases, you’ll need to place a new order, subject to availability.

Are there any advantages to pre-ordering PS5 games?

Pre-ordering PS5 games can sometimes come with benefits like exclusive in-game content, early access, or discounts. However, it’s essential to weigh the pros and cons before committing.


Canceling a pre-order on PS5 might seem daunting, but armed with the knowledge from this guide, you can navigate the process with ease. Remember to be aware of the retailer’s policies, take necessary precautions during cancellation, and keep an eye on your refund. Additionally, learn from your experience to enhance your future pre-order decisions.

Ensure you follow the steps outlined above and reach out to customer support if needed. With a bit of patience and the right approach, you’ll successfully cancel your PS5 pre-order and be ready for your next gaming adventure!