How to Cancel Afterpay Order

If you’ve made a purchase using Afterpay and find yourself in a situation where you need to cancel your order, worry not! This article will guide you through the process of canceling an Afterpay order with ease. Whether you’ve changed your mind about the purchase or encountered unforeseen circumstances, we’ve got you covered. Read on to discover the steps and insights to successfully cancel an Afterpay order.

How to Cancel Afterpay Order

Canceling an Afterpay order is a straightforward process that can be done through the Afterpay platform. Follow these steps to ensure a smooth cancellation:

1. Log in to Your Afterpay Account

To begin the cancellation process, log in to your Afterpay account on their website or mobile app. Ensure you use the same credentials used during the purchase.

2. Navigate to Your Orders

Once logged in, find the “My Orders” section on the Afterpay platform. This section will display all your recent purchases.

3. Select the Order to Cancel

Identify the specific order you wish to cancel from the list of recent purchases. Click on the order to initiate the cancellation process.

4. Click on “Cancel Order”

Within the order details page, locate the “Cancel Order” option. Click on it to proceed with the cancellation.

5. Provide a Reason for Cancellation

After clicking on “Cancel Order,” you may be prompted to provide a reason for canceling the order. Select the most appropriate reason from the provided options.

6. Confirm Cancellation

Review your cancellation request and click the confirmation button to finalize the cancellation process.

7. Check for Cancellation Confirmation

After completing the cancellation process, you should receive a confirmation notification from Afterpay. It’s essential to verify the cancellation to ensure it’s successful.

Tips for a Smooth Cancellation Process

To ensure a seamless cancellation experience, consider the following tips:

1. Act Promptly

If you wish to cancel an Afterpay order, it’s best to act quickly. The sooner you initiate the cancellation process, the higher the chances of success.

2. Review the Return Policy

Before canceling an order, review the seller’s return policy to understand any potential implications, such as restocking fees or return shipping costs.

3. Contact the Seller (Optional)

If you encounter any issues while canceling the order through Afterpay, consider reaching out to the seller directly for assistance.

4. Monitor Your Bank Account

After canceling an Afterpay order, keep an eye on your bank account or credit card statement to ensure that the payment is not processed.

5. Update Afterpay Account (If Needed)

In case you need to update your payment details or account information, make sure to do so before making a new purchase or reattempting the canceled order.


Q: Can I cancel any Afterpay order?

Yes, in most cases, you can cancel any Afterpay order as long as the seller’s return policy permits cancellations.

Q: Will I incur any fees for canceling an Afterpay order?

No, Afterpay does not charge any fees for canceling an order. However, the seller’s return policy might have restocking fees or other related charges.

Q: Can I cancel an Afterpay order after it has been shipped?

Yes, you can still attempt to cancel an order after it has been shipped. However, the success of the cancellation might depend on the seller’s return policy and shipping status.

Q: Can I cancel an Afterpay order if I’ve already paid some installments?

Yes, you can cancel an Afterpay order even if you’ve made partial payments. Afterpay will refund you for the payments made.

Q: How long does it take to receive a refund after canceling an Afterpay order?

Afterpay typically processes refunds within a few business days. However, the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Q: Can I cancel an Afterpay order on the mobile app?

Yes, you can cancel an Afterpay order through both the Afterpay website and mobile app.


Canceling an Afterpay order doesn’t have to be a daunting task. With the step-by-step guide provided in this article, you can confidently cancel your order whenever necessary. Remember to act promptly, review the return policy, and contact the seller if needed. By following these guidelines, you can ensure a smooth and hassle-free cancellation process.