How to Cancel Klarna Order

Klarna has become a popular payment method for online shopping, offering a convenient “Buy Now, Pay Later” service. However, circumstances may arise where you need to cancel an order due to various reasons. In this article, we will walk you through the process of canceling a Klarna order effectively. We’ll provide detailed insights, expert advice, and actionable steps to help you navigate the cancellation process seamlessly.

How to Cancel Klarna Order

If you find yourself needing to cancel a Klarna order, follow these simple steps to ensure a successful cancellation:

1. Access Klarna’s Website

Go to Klarna’s official website and log in to your account. Navigate to the order history section to locate the order you wish to cancel.

2. Identify Eligibility

Ensure that your order is eligible for cancellation. Some orders might not be eligible due to processing or shipping status. If the cancellation option is unavailable, you might need to contact Klarna’s customer support for assistance.

3. Select the Order

Click on the specific order you want to cancel. Review the order details and make sure it is the correct one.

4. Initiate Cancellation

Click on the “Cancel Order” button. Klarna will then ask you to provide a reason for the cancellation. Choose the appropriate reason from the provided options.

5. Confirm Cancellation

After selecting the reason, confirm the cancellation request. You should receive an email confirming the successful cancellation of your order.

6. Monitor Your Refund

Klarna will process your refund within a few business days. The exact timeline may vary depending on your payment method and the merchant’s policies. Monitor your account or statement to ensure you receive the refund.


Here are some frequently asked questions about canceling Klarna orders:

Can I Cancel a Klarna Order After It Has Been Shipped?

Yes, you can cancel a Klarna order even after it has been shipped. However, keep in mind that once the order is in transit, the cancellation process becomes a return process. You will need to follow the return guidelines provided by the merchant or retailer.

Will I Get a Full Refund When I Cancel My Klarna Order?

In most cases, canceling a Klarna order will result in a full refund. However, some merchants might have specific cancellation policies that could affect the refund amount. Always check the merchant’s terms and conditions before canceling.

How Long Does It Take to Receive the Refund After Canceling?

Klarna typically processes refunds within a few business days after the cancellation request is confirmed. However, the exact timing may vary depending on your payment method and the merchant’s policies. It’s best to keep an eye on your account or statement for updates.

Can I Cancel Part of My Klarna Order?

Yes, you can cancel part of your Klarna order if the merchant allows it. When initiating the cancellation, you may have the option to cancel specific items while keeping others.

What If I Can’t Find the “Cancel Order” Button?

If you are unable to find the “Cancel Order” button in your Klarna account, it could be due to several reasons. The order may not be eligible for cancellation, or there might be a technical issue. In such cases, reach out to Klarna’s customer support for assistance.

Can I Cancel a Klarna Order Over the Phone?

While it’s generally recommended to cancel your Klarna order through the website or app, you can contact Klarna’s customer support for assistance with the cancellation process. They will guide you through the steps and help you initiate the cancellation.


Canceling a Klarna order doesn’t have to be a daunting process. By following the outlined steps and considering the FAQs, you can smoothly cancel your order and receive a refund in a timely manner. Remember to double-check the eligibility of your order for cancellation and always review the merchant’s policies before proceeding. Now that you have a comprehensive guide on how to cancel a Klarna order, you can shop online with confidence, knowing that you have the knowledge to address any cancellations if needed.