How to Cancel Old Navy Order

Are you in a situation where you need to cancel an order you placed on Old Navy? Perhaps you’ve changed your mind or realized that you’ve made an error during the purchase. Whatever the reason may be, canceling an order can be a straightforward process if you know the right steps to take. In this detailed guide, we will walk you through the process of canceling an Old Navy order, ensuring a stress-free experience.

How to Cancel Old Navy Order

Cancelling an Old Navy order is a simple process, and you can do it by following these steps:

  1. Visit Old Navy Website: Go to the Old Navy website and log in to your account using your registered credentials.
  2. Navigate to Order History: Once you’re logged in, navigate to the “Order History” section. Here, you’ll find a list of your recent orders.
  3. Find the Order to Cancel: Locate the specific order you want to cancel from the list.
  4. Click on “Cancel Order”: Click on the “Cancel Order” button next to the order you wish to cancel. The system may prompt you to confirm your decision.
  5. Confirm the Cancellation: Confirm the cancellation by selecting “Yes” on the prompt.
  6. Check Cancellation Status: After confirming the cancellation, check the status of your order to ensure it has been successfully canceled.

Understanding the Old Navy Cancellation Policy

It’s essential to be aware of Old Navy’s cancellation policy to understand the rules and timeframes for canceling an order. Here are some key points to keep in mind:

  • Cancellation Window: Old Navy allows you to cancel an order within a specific timeframe after placing it. It’s crucial to act quickly if you decide to cancel.
  • Cancellation Fees: Old Navy generally does not charge any cancellation fees, but it’s always a good idea to double-check their policy to be certain.
  • Custom Orders: Keep in mind that personalized or custom orders may not be eligible for cancellation, so review your order details before proceeding.
  • Contact Customer Support: If you encounter any issues while trying to cancel your order online, don’t hesitate to contact Old Navy’s customer support for assistance.

What to Do If Your Order Can’t Be Cancelled?

In some cases, you may find that your order is ineligible for cancellation due to specific reasons. If this happens, consider the following options:

  • Return or Exchange: Instead of canceling, you can choose to return the items once they arrive or initiate an exchange if the items don’t meet your expectations.
  • Contact Customer Support: Reach out to Old Navy’s customer support to explain the situation and explore possible solutions.

Common Mistakes to Avoid During the Cancellation Process

When canceling an Old Navy order, there are some common mistakes that you should avoid:

  • Delaying the Cancellation: Act promptly and cancel your order as soon as possible to avoid shipping and return complications.
  • Overlooking the Cancellation Window: Be mindful of the cancellation timeframe to ensure your order is still eligible for cancellation.
  • Failing to Verify Cancellation: Always double-check your order status after initiating the cancellation to confirm its success.

FAQs (Frequently Asked Questions)

Q: Can I cancel an Old Navy order after the cancellation window has passed?

A: Unfortunately, Old Navy’s cancellation policy typically allows cancellations only within a specific timeframe after placing the order. If the window has passed, you may need to explore alternative options like returning the items.

Q: Will I be charged a cancellation fee?

A: Old Navy usually does not charge cancellation fees. However, it’s essential to review their policy to confirm this before canceling.

Q: Can I cancel custom or personalized orders?

A: Custom or personalized orders may not be eligible for cancellation. It’s essential to review the order details before attempting to cancel.

Q: What if the “Cancel Order” button is not visible in my order history?

A: If you cannot find the “Cancel Order” button, contact Old Navy’s customer support for assistance with the cancellation process.

Q: Can I cancel an order placed with a guest account?

A: Generally, orders placed with a guest account can be canceled by following the same steps as orders placed with a registered account.

Q: How long does it take to receive a refund after canceling an order?

A: The refund processing time may vary, but Old Navy typically processes refunds within a few business days after the cancellation.


Canceling an Old Navy order doesn’t have to be a daunting task. By following the step-by-step guide we provided, you can efficiently complete the cancellation process. Remember to be mindful of Old Navy’s cancellation policy and act promptly to ensure a smooth experience. In case you encounter any challenges, don’t hesitate to seek assistance from their customer support team. Now that you know how to cancel an Old Navy order, you can shop with confidence and make informed decisions about your purchases.