How to Cancel Order on Ubereats

UberEats has revolutionized the food delivery industry, making it incredibly convenient to order your favorite meals right to your doorstep. However, sometimes circumstances change, and you might need to cancel an order you’ve placed. Whether you’ve ordered the wrong item or had a sudden change of plans, cancelling an order on UberEats can be done with ease. In this article, we’ll walk you through the entire process of cancelling an order on the UberEats platform, ensuring you have a seamless experience.

How to Cancel Order on UberEats

Cancelling an order on UberEats is a simple process, and you can do it through the app or the website. Follow these steps to cancel your order:

  1. Open the UberEats App or Website: Launch the UberEats app on your smartphone or access the website on your computer.
  2. Sign in to Your Account: If you haven’t already, sign in to your UberEats account using your registered email and password.
  3. Go to Your Order History: Navigate to the “Order History” section within the app or website.
  4. Select the Order to Cancel: Locate the specific order you want to cancel from the list of previous orders.
  5. Tap or Click “Cancel Order”: Click on the “Cancel Order” button next to the selected order.
  6. Choose a Reason for Cancellation: You will be prompted to choose a reason for cancelling your order from a list of options. Select the most appropriate reason.
  7. Confirm Cancellation: Finally, confirm the cancellation of your order. The order will be cancelled, and you’ll receive a confirmation message.
  8. Check for Refund: Depending on the payment method and the stage of the order, you may be eligible for a refund. If you have any concerns, reach out to UberEats support.

How to Cancel Order on UberEats: Tips for Smooth Cancellation

Cancelling an order on UberEats should be a straightforward process, but to ensure a smooth experience, here are some helpful tips:

1. Act Quickly

If you realize you need to cancel an order, do it as soon as possible. Once the restaurant starts preparing the food, cancellation might not be possible, and you might have to go through the refund process.

2. Double-Check Your Order

Before confirming your order, double-check the items, quantities, and delivery address. This minimizes the chances of ordering something by mistake and needing to cancel later.

3. Contact Support if Needed

If you encounter any issues during the cancellation process or have specific questions about your order, don’t hesitate to contact UberEats customer support. They are there to assist you.

4. Be Aware of the Cancellation Window

UberEats may have a specific time window within which you can cancel an order. Check the app or website for the cancellation policy to avoid any inconvenience.

How to Cancel Order on UberEats: Frequently Asked Questions (FAQs)

Here are some common questions related to cancelling orders on UberEats:

Q: Can I cancel my order after it’s been accepted by the restaurant?

Yes, you can cancel your order even after it’s been accepted by the restaurant. However, if the restaurant has already started preparing your food, you may not be eligible for a full refund.

Q: What if the delivery driver has already picked up my order?

If the delivery driver has already picked up your order, you may not be able to cancel it through the app or website. In such cases, contact UberEats support to inquire about your options.

Q: Will I get a full refund if I cancel my order?

The refund amount depends on the stage of your order and the restaurant’s policies. In some cases, you may receive a full refund, while in others, there might be deductions for processing fees.

Q: Can I cancel part of my order and keep the rest?

Yes, you can cancel specific items from your order while keeping others. Use the app or website to modify your order accordingly.

Q: Can I cancel my order through customer support?

While the preferred method is to cancel the order through the app or website, you can also reach out to customer support for assistance with the cancellation process.

Q: How long does it take to process a refund?

Refunds usually take a few business days to process, depending on your payment method and the specific circumstances of the cancellation.


Cancelling an order on UberEats is a straightforward process that can be done within a few clicks or taps. By following the steps outlined in this guide, you can easily cancel an order and, if eligible, receive a refund for your cancelled items. Remember to act quickly, double-check your order before confirming, and reach out to customer support if you need assistance. With these tips and insights, you’ll have a smooth experience on the UberEats platform, ensuring you enjoy a hassle-free food delivery service.