How to Cancel Pizza Hut Order

Ordering a delicious pizza from Pizza Hut is always a treat, but sometimes plans change, and you may need to cancel your order. Whether you’ve placed the wrong order or something unexpected came up, canceling your Pizza Hut order should be a straightforward process. In this comprehensive guide, we’ll walk you through the steps on how to cancel your order, ensure you understand Pizza Hut’s cancellation policies, and provide some helpful tips to make the process smoother. So, if you ever find yourself wondering, “How to cancel a Pizza Hut order?”, keep reading for all the answers you need.

How to Cancel Pizza Hut Order

Whether you placed your order online, through the Pizza Hut app, or over the phone, the cancellation process remains fairly consistent. Follow these steps to cancel your Pizza Hut order:

  1. Access the Order Status: To cancel your order, start by accessing the order status. If you ordered online or through the app, log in to your Pizza Hut account and find the “Order Status” section. If you placed your order over the phone, have your order number ready and call the Pizza Hut customer service.
  2. Check Eligibility: Before proceeding, ensure that your order is still eligible for cancellation. If the order is already in preparation or out for delivery, cancellation might not be possible. However, if the order is still in the early stages, you can proceed with canceling.
  3. Choose Cancellation Option: Once you’ve accessed the order status and verified eligibility, select the cancellation option. Online and app users can typically find a “Cancel Order” button next to the order details. For phone orders, the customer service representative will guide you through the cancellation process.
  4. Confirm Cancellation: After selecting the cancellation option, a confirmation prompt will appear. Double-check the details and confirm the cancellation. You may receive a cancellation confirmation via email or app notification.
  5. Payment Refund: If you made a payment for your order, Pizza Hut will process the refund to the original payment method used during the order. The refund processing time may vary depending on your payment provider.
  6. Contact Customer Support (Optional): If you encounter any issues while canceling your order or need further assistance, don’t hesitate to contact Pizza Hut’s customer support. They are available to help you with any concerns you may have.


Q: Can I cancel my Pizza Hut order after it’s out for delivery?

A: Unfortunately, once your order is out for delivery, it cannot be canceled. At this stage, the pizza is already on its way to your location, and the cancellation option is no longer available.

Q: Will I receive a full refund when I cancel my order?

A: Yes, if you successfully cancel your order before it enters the preparation stage, you will receive a full refund to your original payment method.

Q: Can I modify my order instead of canceling it?

A: Yes, in most cases, you can modify your order by contacting Pizza Hut’s customer support. They will assist you in making the necessary changes.

Q: Is there a time limit for canceling my order?

A: While there is no specific time limit, you should try to cancel your order as soon as possible to increase the chances of it being eligible for cancellation.

Q: Can I cancel my order through the Pizza Hut app?

A: Yes, if you placed your order using the Pizza Hut app, you can easily cancel it by accessing the “Order Status” section and choosing the cancellation option.

Q: Can I cancel my order online if I placed it over the phone?

A: If you placed your order over the phone, it’s recommended to contact customer support directly for cancellation. Online cancellations are generally available for orders placed online or through the app.


Canceling a Pizza Hut order is a simple process that can save you from any unwanted hassle. By following the steps outlined in this comprehensive guide, you can quickly and effectively cancel your order and receive a refund. Remember to check your order status and act promptly to ensure your order is eligible for cancellation. In case you encounter any issues, Pizza Hut’s customer support is there to assist you.

So, next time you find yourself needing to cancel a Pizza Hut order, just refer back to this guide and make the process smooth and stress-free. Enjoy your delicious pizzas from Pizza Hut with the peace of mind that you can easily cancel if your plans change!