How to Cancel Sephora Order

Welcome to this detailed guide on how to cancel a Sephora order. We understand that sometimes, circumstances change, and you may need to modify or cancel an order you placed. Whether it’s because you changed your mind, found a better deal, or simply made a mistake, canceling an order should be a straightforward process.

In this article, we will walk you through the entire process of canceling a Sephora order, step-by-step. We’ll also cover common FAQs related to order cancellation. So, let’s get started!

How to Cancel Sephora Order: A Step-by-Step Guide

1. Log in to Your Sephora Account

To begin the cancellation process, first, you need to log in to your Sephora account. Go to the Sephora website and click on the “Sign In” button in the top right corner. Enter your login credentials, and you’ll be redirected to your account dashboard.

2. Access Your Order History

Once you’re logged in, navigate to your account dashboard and locate the “Order History” section. Click on it to view a list of all your recent orders.

3. Find the Order You Want to Cancel

Scroll through your order history and locate the specific order you wish to cancel. Click on the order details to open the order page.

4. Check Cancellation Eligibility

Before proceeding, check the order status to ensure it’s eligible for cancellation. If the order has already been shipped or is in the process of being prepared for shipment, cancellation may not be possible. However, if the order is still in the processing stage, you can proceed with canceling it.

5. Click on “Cancel Order”

Once you’ve verified that the order is eligible for cancellation, look for the “Cancel Order” button on the order page. Click on it to initiate the cancellation process.

6. Select Cancellation Reason (Optional)

Sephora may ask you to provide a reason for canceling your order. This step is optional but can help the company improve its services. Choose the most appropriate reason from the provided options or select “Other” and provide a brief explanation.

7. Confirm Cancellation

After selecting the cancellation reason (if applicable), a confirmation pop-up will appear. Review the details of the cancellation and click “Confirm” to finalize the cancellation.

8. Receive Cancellation Confirmation

Once the cancellation is successful, you will receive an email confirmation from Sephora stating that your order has been canceled.

9. Check Refund Status

If you made a payment for the canceled order, the refund process will begin automatically. The time it takes for the refund to reflect in your account may vary based on your payment method.

10. Contact Sephora Customer Support (If Needed)

If you encounter any issues during the cancellation process or have any specific concerns, don’t hesitate to reach out to Sephora’s customer support. They will be more than willing to assist you.

FAQs about How to Cancel Sephora Order

1. Can I Cancel an Order After It’s Been Shipped?

Unfortunately, once an order has been shipped, it cannot be canceled. You can, however, return the items after receiving them following Sephora’s return policy.

2. Is There a Time Limit for Order Cancellation?

Yes, there is. You can only cancel an order that is still in the processing stage. Once the order status changes to “Shipped” or “In Transit,” cancellation is no longer possible.

3. Can I Modify My Order Instead of Canceling It?

Yes, if you want to make changes to your order, such as adding or removing items, you may do so as long as the order is still in the processing stage.

4. Will I Receive a Full Refund for the Canceled Order?

Yes, you will receive a full refund for the canceled order, including any applicable taxes and shipping charges.

5. How Long Does It Take to Receive a Refund?

Refunds typically take 5-10 business days to process, depending on your payment method and financial institution.

6. Can I Cancel an Order Through the Mobile App?

Yes, you can cancel an order through the Sephora mobile app by following the same steps as on the website.


In conclusion, knowing how to cancel a Sephora order can save you time and hassle if you ever need to make changes to your purchase. Remember to log in to your account, access your order history, and check the cancellation eligibility before proceeding. If the order is still in the processing stage, you can easily cancel it through your account dashboard.

Don’t forget to check the refund status, as Sephora will process your refund promptly. If you have any questions or encounter any issues during the cancellation process, don’t hesitate to contact Sephora’s customer support for assistance.