How to Cancel Stubhub Tickets

Planning an event is an exciting endeavor, but sometimes unforeseen circumstances may require you to cancel your Stubhub tickets. Whether life throws a curveball or your plans simply change, it’s essential to understand how to cancel Stubhub tickets and obtain refunds. In this comprehensive guide, we’ll walk you through the entire process, from initiating a cancellation to receiving your money back. So, let’s dive in and ensure you’re equipped with the knowledge to navigate this situation seamlessly.

How to Cancel Stubhub Tickets

Stubhub offers a user-friendly ticket cancellation process that allows you to cancel your tickets and receive a refund, subject to the terms and conditions of the event. Here’s a step-by-step guide on how to cancel Stubhub tickets:

  1. Log In to Your Stubhub Account: Visit the Stubhub website and log in to your account using your credentials.
  2. Access Your Orders: Navigate to the “My Tickets” or “My Orders” section to find the tickets you wish to cancel.
  3. Select the Ticket: Identify the specific ticket you want to cancel and click on it to view the details.
  4. Initiate the Cancellation: Look for the “Cancel” or “Request Refund” option and follow the prompts to initiate the cancellation process.
  5. Provide Reason for Cancellation: Stubhub may ask you to provide a reason for canceling the tickets. Choose the most relevant option from the provided list.
  6. Confirm Cancellation: Review the details of your cancellation and confirm the process. Stubhub will provide you with information regarding the refund amount and timeline.
  7. Check Your Email: Keep an eye on your email inbox for confirmation of your cancellation and refund details.
  8. Refund Process: The refund process may take several business days, depending on your payment method. You’ll receive the refunded amount through the original payment method used for the purchase.

Key Considerations When Canceling Stubhub Tickets

When canceling Stubhub tickets, there are a few important factors to keep in mind:

  • Cancellation Deadline: Make sure to cancel your tickets before the event’s cancellation deadline to be eligible for a refund.
  • Refund Amount: The refund amount may vary based on the event’s policies and timing of your cancellation. Some events may offer full refunds, while others might have cancellation fees.
  • Payment Method: The refund will be issued to the original payment method you used for the ticket purchase.
  • Communication: Check your email regularly for updates and notifications from Stubhub regarding your cancellation and refund status.

FAQs About Canceling Stubhub Tickets

Can I cancel my Stubhub tickets anytime?

Yes, you can cancel your Stubhub tickets, but the refund amount may vary based on the event’s policies and timing of your cancellation.

What if the event is rescheduled or postponed?

If the event is rescheduled or postponed, your tickets may still be valid for the new date. In such cases, Stubhub might not offer refunds, but you can contact their customer support for assistance.

Can I transfer my tickets to someone else instead of canceling?

Yes, Stubhub allows ticket transfers in some cases. You can check the specific event’s transfer policy or contact Stubhub’s support for guidance.

How long does it take to receive my refund?

The refund processing time depends on your payment method and the event’s policies. It typically takes several business days for the refund to reflect in your account.

Are there any cancellation fees?

Cancellation fees may apply depending on the event and timing of your cancellation. Be sure to review the event’s terms and conditions.

What if I purchased ticket insurance?

If you purchased ticket insurance, you may be eligible for a refund even if the event’s cancellation deadline has passed. Review the insurance policy for details.


Canceling Stubhub tickets doesn’t have to be a complicated process. By following the step-by-step guide and keeping important considerations in mind, you can navigate the cancellation process with ease. Remember, communication is key, so stay informed about the event’s policies and any updates from Stubhub. Whether plans change or circumstances arise, knowing how to cancel Stubhub tickets and secure refunds gives you peace of mind and control over your ticket purchases.