How to Cancel Uber Eats Order as a Driver

As an Uber Eats driver, you are responsible for delivering orders to customers efficiently. However, there may be instances where you need to cancel an order due to unforeseen circumstances or emergencies. It’s essential to know the correct procedure for canceling an Uber Eats order to ensure a smooth experience for both yourself and the customer. In this article, we will guide you through the step-by-step process of canceling an Uber Eats order as a driver.

How to Cancel an Uber Eats Order as a Driver

Canceling an Uber Eats order as a driver can be done through the Uber Driver app. Follow the steps below:

  1. Open the Uber Driver App: Launch the Uber Driver app on your mobile device. Make sure you are logged in with your driver account.
  2. View Active Orders: Once you are logged in, you will see a list of active orders that you have accepted for delivery. Locate the order you wish to cancel.
  3. Reason for Cancellation: Tap on the order to open its details. Select the option that says “Cancel Order” or “Cancel Delivery.”
  4. Select Reason: Choose the appropriate reason for canceling the order from the provided list. Common reasons may include “Emergency” or “Order Issue.”
  5. Confirm Cancellation: After selecting the reason, the app will ask you to confirm the cancellation. Tap “Confirm” to proceed with canceling the order.
  6. Contact Support (if necessary): In some cases, the app may prompt you to contact Uber Eats support for further assistance. Follow the instructions provided if additional support is needed.
  7. Update Status: The order status will be updated to “Cancelled,” and the customer will be notified about the cancellation.
  8. Contact the Customer (if possible): If you can reach the customer directly, it’s courteous to inform them about the cancellation and provide any necessary explanations.

Frequently Asked Questions (FAQs)

Here are some common questions drivers often ask about canceling Uber Eats orders:

Will I receive a penalty for canceling an order?

Uber Eats does monitor cancellation rates for drivers. Frequent cancellations without valid reasons may impact your driver rating or access to future orders. It’s essential to cancel orders only when necessary.

What if I encounter an issue with the Uber Driver app during the cancellation process?

If you encounter any technical issues with the Uber Driver app during the cancellation process, try restarting the app or contacting Uber Eats support for assistance.

Can I cancel an order after picking up the food?

It’s generally not recommended to cancel an order after picking up the food unless it’s an emergency. Cancelling after pickup can lead to food wastage and inconvenience for the customer.

Can I cancel an order due to customer unavailability?

If the customer is unavailable or unresponsive after multiple attempts to contact them, you may cancel the order and proceed with Uber Eats support guidelines.

What if the customer cancels the order after I have accepted it?

If the customer cancels the order after you have accepted it, you can return the food to the restaurant and follow the app instructions to resolve the situation.

How can I avoid the need to cancel orders as a driver?

To minimize the need for canceling orders, ensure that you have a reliable GPS, maintain good communication with customers, and carefully review the order details before accepting.


As an Uber Eats driver, knowing how to properly cancel an order is crucial for handling unexpected situations. By following the step-by-step guide provided in this article, you can cancel an Uber Eats order smoothly and efficiently. Remember to cancel an order only when necessary, and prioritize communication with both Uber Eats support and the customer to ensure a positive experience for all parties involved.