How to Cancel Usps Shipment

When it comes to shipping packages, USPS (United States Postal Service) is one of the most popular and reliable choices. However, situations may arise where you need to cancel a shipment due to various reasons. Whether it’s a change in plans or an incorrect address, understanding how to cancel a USPS shipment can save you time, money, and unnecessary hassle. In this guide, we’ll walk you through the process of canceling USPS shipments, providing expert insights and first-hand experiences to ensure you can handle the situation with ease.

How to Cancel USPS Shipment

To cancel a USPS shipment, follow these simple steps:

  1. Visit the USPS Website:
    • Head to the official USPS website ( and log in to your account. If you don’t have an account, create one as it will make the cancellation process easier.
  2. Locate the Tracking Number:
    • Find the tracking number of the package you want to cancel. You can usually find it in the shipping confirmation email or on the shipping label.
  3. Access the Tracking Page:
    • Enter the tracking number in the designated field on the USPS website to access the tracking page.
  4. Initiate the Cancellation Request:
    • On the tracking page, look for the option to cancel the shipment. Click on it to initiate the cancellation request.
  5. Confirm the Cancellation:
    • Follow the on-screen instructions to confirm the cancellation. USPS will send you a cancellation confirmation email.
  6. Refund and Fees:
    • If the package hasn’t been shipped yet, you may be eligible for a refund. However, USPS might charge a fee for canceling a shipment, depending on the service type and the stage of the shipping process.
  7. Contact Customer Support (Optional):
    • If you encounter any issues or have specific questions about the cancellation, don’t hesitate to reach out to USPS customer support for assistance.

Understanding the USPS Shipment Cancellation Policy

USPS has a clear and transparent shipment cancellation policy to ensure customers have a smooth experience. Here are the key points to keep in mind:

  1. Cancellation Window:
    • USPS allows customers to cancel shipments before they are accepted at the Post Office. Once the package is in the possession of USPS, cancellation may not be possible.
  2. Refund Eligibility:
    • If you cancel a shipment before it’s shipped, you may be eligible for a refund. However, certain service types might not be eligible for refunds.
  3. Cancellation Fee:
    • USPS may charge a cancellation fee, especially for certain premium or time-sensitive services. Always check the terms and conditions of the specific service you’re using.
  4. Reprinting Shipping Labels:
    • If you cancel a shipment and need to resend it, you might need to reprint the shipping label with the updated information.

What to Do If Your Shipment Cannot Be Cancelled

In some situations, your USPS shipment may not be eligible for cancellation. Here’s what you can do:

  1. Contact the Recipient:
    • If the shipment is still in the pre-shipment phase, try reaching out to the recipient to inform them about the situation. They might be able to refuse the package upon delivery, and it will be returned to you.
  2. Intercept the Package:
    • USPS offers a package interception service, but it’s not available for all types of shipments. You can contact USPS customer support and inquire if your package can be intercepted.
  3. Redirect the Package:
    • If you shipped to the wrong address, USPS offers a package redirection service for a fee. You can redirect the package to the correct address, given that it’s still in the early stages of shipping.

USPS Shipment Cancellation FAQs

  1. Can I cancel a USPS shipment after it has been accepted at the Post Office?
    • No, once a package is accepted by USPS, it is no longer eligible for cancellation.
  2. Will I get a refund if I cancel a USPS shipment?
    • If you cancel the shipment before it’s shipped, you may be eligible for a refund, depending on the service type. Some premium services might have non-refundable fees.
  3. How do I reprint a shipping label after canceling a shipment?
    • After canceling a shipment, log in to your USPS account, locate the canceled shipment, and select the option to reprint the shipping label with the updated information.
  4. Can I intercept a USPS package after it’s already in transit?
    • Intercepting a package in transit is not always possible. Contact USPS customer support to check if your package can be intercepted.
  5. Can I redirect a package to a different address after it’s shipped?
    • USPS offers a package redirection service, but it’s only available for certain shipments. Contact USPS customer support for assistance.
  6. How long does it take to receive a cancellation confirmation from USPS?
    • USPS typically sends a cancellation confirmation email within a few minutes of successfully canceling the shipment.


Canceling a USPS shipment is a straightforward process if you act promptly before the package is accepted by USPS. Remember to check the specific terms and conditions of the service you’re using to understand refund eligibility and potential fees. If you encounter any issues or have questions, don’t hesitate to contact USPS customer support for assistance.

By following the steps outlined in this guide, you can handle shipment cancellations efficiently and avoid unnecessary stress. Keep in mind that being proactive and well-informed is the key to a smooth shipping experience with USPS.