How to Cancel Victoria Secret Order

Victoria’s Secret is a popular retailer known for its wide range of lingerie, apparel, and beauty products. While placing an order with Victoria’s Secret is easy and convenient, situations may arise where you need to cancel your order. Whether you accidentally ordered the wrong item or changed your mind, this article will guide you through the steps to cancel your Victoria’s Secret order efficiently.

How to Cancel a Victoria’s Secret Order

Canceling a Victoria’s Secret order can be done through their website or by reaching out to customer support. Below, we’ll provide you with a step-by-step guide for both methods:

Method 1: Cancel Online Through the Victoria’s Secret Website

  1. Visit the Victoria’s Secret Website: Go to the official Victoria’s Secret website using your preferred web browser.
  2. Sign In to Your Account: Log in to your Victoria’s Secret account using your registered email address and password.
  3. Access Your Order History: Once you are logged in, navigate to your account dashboard and find the “Order History” or “My Orders” section.
  4. Locate the Order to Cancel: In the order history, find the specific order that you wish to cancel.
  5. Initiate Cancellation: Click on the “Cancel Order” or “Request Cancellation” option next to the order you want to cancel.
  6. Follow the On-Screen Instructions: The website will guide you through the cancellation process. Be sure to read and follow the instructions carefully.
  7. Confirmation: After completing the cancellation process, you should receive a confirmation email indicating the successful cancellation of your order.

Method 2: Contact Victoria’s Secret Customer Support

  1. Find Customer Support Contact Information: Visit the Victoria’s Secret website and scroll down to the footer section. Look for the “Customer Service” or “Contact Us” link.
  2. Choose Your Preferred Communication Method: Victoria’s Secret provides various communication channels, including phone, email, or live chat. Select your preferred method to contact customer support.
  3. Provide Order Details: When reaching out to customer support, be ready to provide your order number and any other relevant details for verification.
  4. Request Order Cancellation: Inform the customer support representative that you would like to cancel your order.
  5. Follow Any Additional Instructions: The customer support representative will guide you through any additional steps, if necessary, to complete the cancellation process.
  6. Confirmation: Once your order is canceled, the customer support representative should confirm the cancellation and provide you with any relevant information.

Frequently Asked Questions (FAQs)

Here are some common questions customers often ask about canceling a Victoria’s Secret order:

Can I cancel my order after it has been shipped?

Once an order has been shipped, it cannot be canceled through the website. However, you can still contact customer support to inquire about the possibility of a return or exchange once you receive the order.

Will I be charged a fee for canceling my Victoria’s Secret order?

No, Victoria’s Secret does not charge any fees for canceling an order. The cancellation process is typically free of charge.

How long does it take to receive a refund after canceling an order?

If you paid with a credit or debit card, the refund should be processed within a few business days after the cancellation. However, it may take additional time for the refund to reflect in your account, depending on your bank’s processing times.

Can I cancel an order in-store?

Yes, if you prefer to cancel your order in person, you can visit a Victoria’s Secret store and speak with a store associate. They will assist you with the cancellation process.

What if I accidentally canceled my order and want to reinstate it?

If you mistakenly canceled your order and wish to reinstate it, immediately contact Victoria’s Secret customer support. They will assist you in reversing the cancellation, provided the order has not been shipped.

Can I modify my order instead of canceling it?

If you need to make changes to your order, such as the size or color of an item, it’s best to contact customer support or visit a store for assistance. They may be able to modify your order before it is shipped.


Canceling a Victoria’s Secret order is a simple process that can be done online through their website or by reaching out to customer support. By following the step-by-step guide provided in this article, you can efficiently cancel your order hassle-free. Remember to provide all necessary order details for a smooth cancellation experience.