How to Cancel Hand and Stone Membership

If you’re looking to cancel your Hand and Stone Membership, you’ve come to the right place. Whether you’re considering a different spa or have other priorities, cancelling a membership can sometimes be confusing. In this article, we’ll walk you through the process of cancelling your Hand and Stone Membership, providing you with clear and straightforward steps. You’ll find everything you need to know, from understanding the cancellation policy to useful tips for a smooth termination.

How to Cancel Hand and Stone Membership

Cancelling your Hand and Stone Membership is a straightforward process. Follow these steps to ensure a hassle-free cancellation:

  1. Review the Membership Agreement: The first step to cancelling your Hand and Stone Membership is to review your membership agreement. Familiarize yourself with the terms and conditions, especially those related to cancellations.
  2. Cancellation Window: Determine if there is a specific cancellation window mentioned in your agreement. Many memberships require cancellation within a certain time frame before the next billing cycle to avoid additional charges.
  3. Contact Hand and Stone: To initiate the cancellation process, get in touch with Hand and Stone. You can either call their customer service or visit your local Hand and Stone spa to discuss your intention to cancel.
  4. Provide Membership Information: Hand and Stone may require specific details about your membership, such as your account number or billing information. Be prepared to provide this information during the cancellation process.
  5. Cancellation Notice: Some memberships may require you to provide a written cancellation notice. If this is the case, ensure your notice is clear, concise, and includes all relevant details.
  6. Confirm Cancellation: After notifying Hand and Stone of your decision to cancel, request confirmation of the cancellation in writing or via email. This will serve as proof that the cancellation was initiated.
  7. Return Membership Materials: If you received any membership materials, such as a membership card or booklet, return them to the spa upon cancellation.
  8. Check for Pending Charges: After cancelling, monitor your account for any pending charges to ensure that you are not billed for any additional months.
  9. Follow Up: If you don’t receive a confirmation or if you encounter any issues with the cancellation, follow up with Hand and Stone to ensure the process is completed.
  10. Save Documentation: Keep all documents related to your cancellation, including confirmation emails and any written notices, for your records.

How to Cancel Hand and Stone Membership: FAQs

  1. Can I cancel my Hand and Stone Membership online? Unfortunately, Hand and Stone does not currently offer an online cancellation option. You will need to either call their customer service or visit a local spa to proceed with the cancellation process.
  2. Is there a cancellation fee for terminating my membership? The cancellation policy may vary depending on your specific membership agreement. Some memberships may have a cancellation fee, while others may not. Review your agreement or contact Hand and Stone to understand the terms.
  3. How much notice do I need to give to cancel my membership? The notice period required for cancellation may differ based on your membership contract. Check your agreement to determine the specific timeframe within which you need to provide notice.
  4. Can I cancel my Hand and Stone Membership before the contract end date? In some cases, you may be able to cancel your membership before the contract end date, but this could be subject to penalties or fees. Review your membership agreement or speak with Hand and Stone to explore your options.
  5. Will I receive a refund for any unused services or pre-paid sessions after cancellation? The refund policy for unused services and pre-paid sessions may vary based on your membership agreement. It’s essential to review the terms or discuss this with Hand and Stone to understand their refund policy.
  6. What if I want to rejoin Hand and Stone after cancelling my membership? If you decide to rejoin Hand and Stone after cancelling your membership, you can do so by signing up for a new membership. Keep in mind that the terms and pricing of your new membership may differ from your previous one.


Cancelling your Hand and Stone Membership is a manageable process if you know the steps involved. Be sure to review your membership agreement, adhere to any specific cancellation windows, and contact Hand and Stone to initiate the process. Remember to keep documentation of your cancellation and follow up if needed. By following these guidelines, you can smoothly terminate your membership and make an informed decision about your spa options.

Remember, if you have any doubts or encounter any issues during the cancellation process, don’t hesitate to reach out to Hand and Stone for assistance.