How to Cancel Order on Shein

If you’ve ever found yourself in a situation where you need to cancel an order on Shein, the popular online fashion retailer, fret not! We understand that sometimes plans change, and you may need to modify or cancel your purchase. This article will provide you with a step-by-step guide on how to cancel an order on Shein and answer some frequently asked questions to ensure a smooth and stress-free experience.

How to Cancel Order on Shein

1. Log In to Your Shein Account

To initiate the cancellation process, start by logging in to your Shein account. Make sure you use the same credentials you used to place the order initially. Logging in ensures that you can access your order history and manage your recent purchases easily.

2. Access Your Order History

Once you are logged in, navigate to your account settings, and find the “Order History” section. In this section, you will find a list of all your recent orders. Locate the specific order you wish to cancel.

3. Click on “Cancel Order”

After selecting the order you want to cancel, click on the “Cancel Order” button. Shein’s system will prompt you to confirm your decision. Be sure to double-check if this is indeed the order you want to cancel.

4. Provide a Reason for Cancellation

Upon confirming your cancellation request, you may be asked to provide a reason for canceling the order. Shein values customer feedback, so providing a reason helps them improve their services. Choose the appropriate reason from the list or provide a brief explanation.

5. Wait for Confirmation

After submitting your cancellation request, Shein will process your request and send you a confirmation email once it’s done. This email will serve as proof that your order has been canceled. Keep it safe for future reference.

6. Check Your Refund Status

If you made a payment for your order, you will be eligible for a refund after canceling. Shein typically processes refunds within a few business days. To check the status of your refund, log in to your Shein account and go to the “Refunds” section.

7. Reach Out to Customer Support (If Needed)

If you encounter any issues during the cancellation process or have specific questions related to your order, don’t hesitate to reach out to Shein’s customer support. Their team is knowledgeable and responsive, and they’ll be happy to assist you.


How long does it take for Shein to process the order cancellation?

After you submit your order cancellation request, Shein usually processes it within 24 to 48 hours. You will receive a confirmation email once the cancellation is successful.

Can I cancel an order after it has been shipped?

Unfortunately, once an order has been shipped, it cannot be canceled. However, you can initiate a return once you receive the package and follow Shein’s return policy.

Will I receive a full refund for my canceled order?

Yes, Shein provides full refunds for canceled orders, including the shipping charges (if any). The refund will be credited back to your original payment method.

Can I cancel only specific items from my order?

As of now, Shein’s system allows for canceling the entire order. If you wish to return specific items, you can do so after receiving the order.

How do I contact Shein customer support for order-related queries?

You can reach out to Shein’s customer support by going to their website and clicking on the “Contact Us” page. From there, you can choose your query type and reach the appropriate department.

Does Shein charge any cancellation fees?

No, Shein does not charge any fees for canceling an order. The cancellation process is entirely free.


Canceling an order on Shein is a straightforward process that can be done in a few simple steps. By following the steps outlined in this guide, you can cancel your order hassle-free and get a refund if applicable. Remember, Shein values its customers, and their customer support team is always there to help you with any issues or concerns you may have. Happy shopping!