How to Cancel Smile Direct Club

Are you a Smile Direct Club customer seeking to cancel your subscription? While Smile Direct Club offers convenient and affordable dental aligners, circumstances may arise where you need to cancel your membership. Whether you’ve achieved your desired results or experienced a change in your dental needs, we understand that cancellations are part of any subscription service. In this article, we will provide you with a comprehensive guide on how to cancel Smile Direct Club, step-by-step, to ensure a smooth process. Our expert insights and firsthand knowledge will empower you to confidently navigate through the cancellation procedure without any hassle.

How to Cancel Smile Direct Club

If you’ve decided to cancel your Smile Direct Club subscription, follow these simple steps to initiate the cancellation process:

  1. Login to Your Account:
    • Head over to the official Smile Direct Club website.
    • Login to your account using your registered email and password.
  2. Contact Customer Support:
    • Once logged in, navigate to the “Contact” or “Help” section on the website.
    • Locate the customer support contact details, which may include phone numbers, email addresses, or live chat options.
    • Reach out to Smile Direct Club customer support and inform them about your decision to cancel.
  3. Provide Necessary Information:
    • During the cancellation request, be prepared to provide relevant details like your account information, order number, and reasons for cancellation.
  4. Follow the Instructions:
    • Listen carefully to the instructions provided by the customer support representative.
    • They might guide you through the cancellation process or request additional information.
  5. Confirm the Cancellation:
    • Before ending the conversation, ask for confirmation that your subscription is canceled.
    • Retain any confirmation or reference number provided for future reference.
  6. Return or Dispose of Aligners:
    • If you have any remaining aligners, follow the instructions provided by Smile Direct Club on how to return or dispose of them properly.

FAQ’s – Frequently Asked Questions

How to Cancel Smile Direct Club Midway Through Treatment?

If you find yourself in a situation where you need to cancel your Smile Direct Club subscription midway through treatment, don’t worry; the process is relatively straightforward. Follow these steps:

  1. Evaluate Your Progress:
    • Assess your progress and decide if you’re satisfied with the results achieved so far.
    • If you have any concerns about your treatment plan, consider discussing them with a dental professional.
  2. Contact Customer Support Immediately:
    • Reach out to Smile Direct Club customer support as soon as possible to inform them about your decision to cancel.
    • The earlier you contact them, the better chances you have for a smoother cancellation process.
  3. Understand the Refund Policy:
    • Inquire about the refund policy applicable to your situation.
    • Smile Direct Club may have a pro-rata refund policy, so the refund amount depends on the duration of your subscription and the remaining treatment.
  4. Return the Aligners:
    • If you have any unused aligners, Smile Direct Club might request you to return them.
    • Follow their instructions to ensure a proper return process.

Can I Cancel Smile Direct Club Online?

Yes, Smile Direct Club provides an online cancellation process for your convenience. You can cancel your subscription by logging into your account and following the steps mentioned earlier. If you face any difficulties during the online cancellation process, you can always reach out to their customer support for assistance.

Is There a Cancellation Fee?

As of my knowledge cutoff date in September 2021, Smile Direct Club does not impose a specific cancellation fee. However, please verify this information by referring to their terms of service or contacting customer support as policies may change over time.

How Long Does It Take to Process the Cancellation?

The processing time for canceling your Smile Direct Club subscription may vary. Typically, the cancellation takes effect immediately after you’ve completed the process with customer support. However, it’s essential to confirm this with the representative during your cancellation request.

Can I Reactivate My Subscription After Cancelling?

Yes, in most cases, you can reactivate your subscription after canceling Smile Direct Club. If you wish to resume your treatment, contact customer support to discuss the reactivation process and any associated fees.

What If I’m Not Satisfied With the Results?

If you’re not satisfied with the results of your Smile Direct Club treatment, consider reaching out to their customer support to discuss your concerns. Smile Direct Club aims to provide excellent customer service and may work with you to address any issues you’re facing.


Canceling your Smile Direct Club subscription doesn’t have to be a daunting task. By following the step-by-step guide provided in this article, you can navigate the cancellation process smoothly. Remember to initiate the cancellation by contacting customer support and carefully follow their instructions. If you have any concerns about your treatment or the cancellation process, don’t hesitate to reach out to Smile Direct Club’s support team for assistance. Always remember to dispose of or return any remaining aligners as per their instructions.

We hope this guide has empowered you with the knowledge to confidently cancel your Smile Direct Club subscription if and when the need arises.