How to Cancel Order on Stockx

Welcome to our comprehensive guide on how to cancel an order on Stockx. Stockx is a popular online marketplace for buying and selling sneakers, streetwear, electronics, and other products. Occasionally, you may find yourself in a situation where you need to cancel an order on Stockx. In this article, we will walk you through the process step-by-step, ensuring that you can cancel your order hassle-free.

How to Cancel Order on Stockx

Stockx offers a user-friendly interface that allows customers to cancel their orders easily. Here’s a step-by-step guide on how to cancel an order on Stockx:

  1. Log in to your Stockx account: Visit the Stockx website and log in using your username and password. If you don’t have an account, you will need to create one first.
  2. Navigate to your Order History: Once you are logged in, click on your profile icon located at the top-right corner of the website. From the drop-down menu, select “Order History.” This will take you to a page where you can see all your recent orders.
  3. Select the order you want to cancel: Scroll through your order history and find the specific order that you wish to cancel. Click on the order to open the order details.
  4. Initiate the cancellation: On the order details page, you will find an option to cancel the order. Click on the “Cancel Order” button to initiate the cancellation process.
  5. Choose a cancellation reason: Stockx will prompt you to select a reason for canceling your order. Select the most appropriate reason from the available options.
  6. Confirm the cancellation: After choosing the cancellation reason, Stockx will ask you to confirm the cancellation. Review the details and click on the “Confirm Cancellation” button to finalize the cancellation.
  7. Receive confirmation: Once your order is successfully canceled, Stockx will provide you with a confirmation message. You will also receive an email notification regarding the cancellation.

Please note that Stockx allows cancellation within a specific timeframe, usually within a few hours of placing the order. It’s essential to act promptly if you wish to cancel your order.

Frequently Asked Questions (FAQs)

Can I cancel an order on Stockx after the cancellation timeframe?

No, Stockx generally allows cancellations only within a specific timeframe. Once this timeframe has passed, it becomes challenging to cancel your order. However, you can reach out to Stockx customer support for further assistance.

Will I be charged any fees for canceling an order on Stockx?

Stockx does not charge any additional fees for canceling an order. However, it’s worth noting that if you cancel an order too frequently or misuse the cancellation system, Stockx may take appropriate actions, including suspending your account.

What if I change my mind after canceling an order on Stockx?

Once you confirm the cancellation, the order cannot be reinstated. If you change your mind and decide to proceed with the purchase, you will need to place a new order on Stockx.

How long does it take to receive a refund after canceling an order?

Stockx aims to process refunds promptly after order cancellation. Typically, it takes around 5-7 business days for the refunded amount to reflect in your original payment method. However, depending on your bank or payment provider, the actual refund processing time may vary.

Can I cancel an order on Stockx if it has already been shipped?

Once an order is shipped, it cannot be canceled through the regular cancellation process. In such cases, you can reach out to Stockx customer support and explain the situation. They will assist you in resolving the issue appropriately.

How can I contact Stockx customer support for order cancellation?

To contact Stockx customer support for order cancellation or any other related queries, you can visit their website and navigate to the “Contact Us” page. Stockx provides multiple contact options, including email and phone support.


Canceling an order on Stockx is a straightforward process if you act within the designated timeframe. By following the step-by-step guide provided in this article, you can cancel your order on Stockx efficiently and without any hassle. Remember to review your order details carefully before confirming the cancellation. If you encounter any difficulties or have specific concerns, don’t hesitate to reach out to Stockx customer support for assistance. Happy canceling!